If you do not already have a booking with MyTrainTicket and would like help purchasing a ticket, please contact us here.
If you have an equiry about an existing booking with MyTrainTicket, please choose an option below which is appropriate to your booking.
You can call us on 0871 244 1545* or 0333 202 2222. Our support team are available to take your call 7 days a week from 8am until 10pm.
*Please note that calls to 0871 numbers cost 10p per minute from a BT landline. Calls from other operators and from outside the UK may cost more
Visit our new customer forum - we've got a team of experts ready to give advice on getting you the best tickets.
Did you know amending your journey or the cancellation of tickets can be completed online by logging into My Account.
Ask us a question using our web form. If you require immediate assistance then we recommend calling.
Post (for the return of unused tickets)
If you've requested a refund or made a change to your ticket and have been asked to return your unused tickets, please use the following address. For any other enquiry please first contact us using one of the methods listed above.
PO Box 23972, Edinburgh, EH3 5DA.