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    Passenger on a train platform waiting for assistance

    Passenger assistance

    If you require assistance on your journey, such as a wheelchair ramp or help getting onto or off a train, you should arrange this directly with the train operating company after booking your rail ticket. Train operating companies require at least 24 hours' notice in order to arrange assistance, so please contact them as soon as possible to ensure help can be provided.

    Please refer to the details on the National Rail website for train operators' contact numbers.

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